Frequently asked questions

What are clip-in extensions?

Als je op zoek bent naar een snelle manier om je haar te verlengen zonder dat je je eigen haar beschadigt, dan zijn de clip-in extensions zeker wat voor jou! Clip in extensions zijn banen met daaraan bevestigde clips die je onder je eigen haar inzet. Ze zijn makkelijk in te zetten en mengen mooi met je eigen haar. Hierdoor kun je langer haar creëren, maar ook meer volume, lowlights of highlights toevoegen. Omdat je ze er zelf eenvoudig in en uit kan halen zijn clip-in extensions ideaal om af en toe te dragen en/of op een speciale gelegenheid zoals een bruiloft of ander feest!

How do I put them in my hair?

You attach them with little clips under your own hair. The clips that are used are of good quality with a silicone strip so that they do not slip and are firmly attached. The clips are in the same color as the hair and when the clip-in extensions are used in the right way you will not see them at all. 

How long should my own hair be?

The result is best when your own hair is at least 5 cm above your shoulders (or longer of course).

Which colour suits my own hair colour best?

If you're not sure which colour matches your own hair colour, send an email to info@zascha.nl and we'll give you a free colour advice. Send us a clear photo, preferably from the back and in daylight.

What lengths and thicknesses do you have?

Our extensions are available in different weights and are all double drawn, so with full points. The 40cm extensions are available in 120 grams, with the 50cm sets you can choose between 160 or 220 grams. Finally, the 60cm extensions are available in no less than 250 grams. The thicker the set, the more beautiful the extension. In general, the lighter sets are used for more volume and the heavier sets are more suitable for a real extension of the hair.

Can I straighten, curl and/or cut them?

Yeah, it's real human hair, so you can straighten them, cut, curls and dye them (see below). The extensions do need extra care, so treat them carefully and spoil them with a hair mask once in a while!

Can I colour the hair?

Yeah, you can do this. However, you can only paint the extensions darker, not lighter! In any case, always use a good quality hair dye (hairdresser quality, such as Goldwell Topchic) and test on a small piece in advance. Keep in mind that the warranty will expire after a paint treatment.

Can I wash them?

Yes, you can. For best results, use a mild shampoo and conditioner. Then let the extensions dry in a natural way (do not blow dry). When they are dry you can make them perfectly smooth again with a straightener.

What is the delivery time?

The delivery time is 1-2 working days: an order placed on a working day before 15.00 will be shipped the same day. We ship via PostNL. When the article is not in stock, this is indicated on the product page, the delivery time is about 1-4 weeks.

Can I exchange hair extensions if I have chosen the wrong colour?

We offer a color consulting service via e-mail (info@zascha.nl). If it's not the right color, you can always exchange your extensions. Make sure you leave the hygiene seal intact.

Can I return the extensions as well?

If you are not satisfied with the product you can return it within 14 days (if possible in original packaging and undamaged). For hygiene reasons, we can only accept returns where the hygiene seal is intact. We will then refund the purchase price within 1 week. 

What if I have a complaint?

If for any reason you are not satisfied please contact us by e-mail. You will receive a response by e-mail within 1 working day. Satisfied customers are very important to us, we will do everything we can to offer you a suitable solution!