These General Terms and Conditions of Stichting Webshop Keurmerk were drafted in consultation with the Consumers [Consumer's Association] in the context of the Self-Regulation Coordination Group [Coordination Group Self-regulatory Consultation CZ] of the Socioeconomic Council and 1 June 2014.

 

CONTENTS

Article 1 - Definitions
Article 2 - The Entrepreneur's identity
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Consumer's obligations during the reflection period
Article 8 - Exercising the Consumer 's right of withdrawal and the costs
Article 9 - Entrepreneur's obligation in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and extra guaranty
Article 13 - Delivery and execution
Article 14 - Continuing performance contract: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Sector guarantee
Article 19 - Additional or varying provisions
Article 20 - Amendment to the General Terms and Conditions of Webshop Keurmerk

Article 1 - Definitions

In these Terms and Conditions, the following terms:

  1. Additional agreement: an agreement in which the Consumer acquires products, digital content and / or services with respect to a distance agreement and these goods, digital content and / or services are delivered by the Entrepreneur or the third party on the basis of an arrangement of this third party party and the Entrepreneur;
  2. Reflection periodthe period during which the Consumer may use his right of withdrawal;
  3. Consumer: the natural person who does not act for purposes related to his / her commercial, trade, craft or professional activities;
  4. Day: calendar day;
  5. Digital content: data produced and delivered in digital form;
  6. Continuing performance contract: a contract serving to deliver goods, services and / or digital content in a given period;
  7. Sustainable data carrier: any means, including e-mail, that allow the consumer or the entrepreneur to do so in the future. unaltered reproduction of the stored information
  8. Right of withdrawal: the Consumer's option not to proceed with the distance agreement within the cooling-off period;
  9. Contractor: the natural or legal person who is a member of Stichting Webshop Keurmerk and who provides products, (access to) digital content and or services to Consumers at a distance;
  10. Distance contract: a contract concluded by the Entrepreneur and the Consumer within the scope of an organized system for distance selling products, digital content and / or services, including exclusive or additional technologies. contract;
  11. Standard form for withdrawal: the European standard form for withdrawal included in Appendix 1;
  12. Technology for distance communication: a means to be used for an agreement without the Consumer and the Entrepreneur being together in the same time.    

 

Article 2 - The Entrepreneur's identity

Name of Entrepreneur (in particular Ms M. Elfrink, Zascha)

Business address; Amperestraat 15, 6827 AZ Arnhem

Telephone number: + 31618848888

Email address; info@zascha.nl

Chamber of Commerce number; 53235207

VAT identification number; NL162387738B01

 

Article 3 - Applicability

  1. These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer.
  2. Before concluding a distance contract, the Entrepreneur shall be possible. If this is reasonably impossible, the Entrepreneur shall be inspected and approved for the future.
  3. If the distance contract is concluded electronically, the text of the contract is concluded, and the consumer can easily find it. on a long-term data carrier. If this is reasonably impossible, it will be provided for the Consumer's request free of charge, either via electronic means or otherwise, before concluding the distance contract;
  4. In the event that the product or service condition applies in addition to the event that the product is conditionally applicable in the event of contradictory terms and conditions. favourable to him / her.

 

Article 4 - The offer

  1. If an offer is or limited duration or if certain conditions apply, it shall be explicitly stated in the offer.
  2. The offer contains a full and accurate description of the products, digital content and / or services offered. The description is suitably detailed to enable us to adequately assess the products, or services and / or digital content. If the Entrepreneur makes use of pictures, they are truthful images of the products and / or services provided. Obvious errors or mistakes in the sacrifice do not bind the Entrepreneur.
  3. All offers contain such information that it is clear to the consumer.

 

Article 5 - The contract

  1. Subject to the provisions in paragraph 4, the contract becomes valid when the Consumer has accepted the terms and conditions set.
  2. If the Consumer accepts the offer via electronic means, the Entrepreneur shall promptly confirm receipt of having accepted the offer via electronic means. As long as the receipt has been accepted, the Consumer may repudiate the contract.
  3. If the contract is concluded electronically, the Entrepreneur will take appropriate technical and organizational security measures for the electronic data transfer and ensure a safe web environment. If the Consumer can electronically, the Entrepreneur shall observe appropriate security measures.
  4. The Entrepreneur may, within the limits of the law, gather information about Consumer's ability to fulfill his payment obligations, and all facts and factors relevant to responsibly concluding the distance contract. If, the Entrepreneur has no contract for the contract, he is lawfully entitled to refuse an order or request for support.
  5. Before delivering the product, the Entrepreneur, the Entrepreneur in the writing or in such manner that the Consumer can store it in an accessible manner on a long-term data carrier: a. The visiting address of the Entrepreneur's business establishment where the Consumer may get into contact with any complaints; b. the circumstances in which the Consumer may be involved, or, as the case may be, the right to withdraw from the right of withdrawal; c. the information relating to existing after-sales services and guarantees; d. The price, including all product, service or digital content, where applicable is the delivery of the delivery, delivery or implementation of the distance contract;
  6. the requirements for canceling the contract if the contract has a duration of more than one year or for an indefinite period of time.
  7. the standard for the consumer is the right of withdrawal.
  8. In case of a performance contract, the stipulation in the previous paragraph only applies to the first delivery.

 

Article 6 - Right of withdrawal

In case of products:

  1. The Consumer can repurchase a purchase contract for a product without giving reasons for a period of reflection or at least 14 days. The Entrepreneur may ask the Consumer about the reason for his or her withdrawal (s).
  2. The reflection period referred to in sub-clause 1 starts on the day the product has been received by the Consumer or is not the carrier, or
    1. if the Consumer is ordered in the same order. The Entrepreneur may refuse an order of several products with different delivery dates.
    2. in case the delivery of a product consists of several batches or parts: the day on which the Consumer of the last batch.
    3. in the case of an agreement on regular delivery of products during a given period: the day on which the Consumer will receive the first product.

 

In case of services and digital content that is not delivered on a physical carrier:

  1. The Consumer can terminate an agreement for services or an agreement for the delivery of digital content. 14 days. The Entrepreneur may ask the Consumer about the reason for his or her withdrawal (s).
  2. The reflection period referred to in Article 3 starts on the day following the conclusion of the agreement.

 

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier.

  1. If the Entrepreneur does not have the right to withdraw from the legally required period of time. the previous sub clauses of this Article.
  2. If the Entrepreneur provided the Consumer with the information referred to the next article within twelve months after the beginning of the period of reflection, the period of reflection expires 14 day after the day.

 

Article 7 - Consumer's obligations during the time of reflection

  1. During this period, the Consumer shall handle the product and the packaging with care. The guiding principle is that the consumer is only allowed to control the product. product in a shop.
  2. The Consumer is the product of the product in the sub-section 1.
  3. The Consumer is not liable for the decrease in the value of the product if the Entrepreneur has a right to withdraw from the contract.

 

Article 8 - Exercising the Consumer 's right of withdrawal and the costs

  1. If the Consumer exercises his right of withdrawal he will be unambiguously with the standard for reflection within the period of reflection.
  2. The 14 in 1 XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX. This product is not sold until the product is sold. The Consumer is the product of the product in any event if the product is returned before the expiration of the period of reflection.
  3. The Consumer shall be provided with the necessary products and by the Entrepreneur.
  4. The risk and the burden of the consumer.
  5. The Consumer shall bear the direct costs of returning the product. If the Entrepreneur has not reported that the Consumer is pointed out that he or she will have to pay the costs.
  6. If the Consumer withdraws after having been explicitly requested that the supply of gas, water or electricity is not limited to the period of reflection. pay the Entrepreneur an amount that is equal to the same
  7. The Consumer does not have the capacity to supply water, gas or electricity that has not been sold for a limited volume or quantity.
    1. the Entrepreneur has not provided the Consumer with the statutorily required information about the right of withdrawal, or the compensation of costs.
    2. if the Consumer has not explicitly requested that the supply of gas, water and electricity or district heating be started during the period of reflection.
    3. The Consumer does not bear any costs for the full or partial delivery of digital content
    4. prior to the delivery, he has not explicitly consented to start performance of the agreement before the end of the period of reflection;
    5. he did not acknowledge his or her right of withdrawal when giving consent; or
    6. the Entrepreneur failed to confirm the Consumer's statement.
  8. If the Consumer exercises his right of withdrawal, all additional agreements end by operation of law.

 

Article 9 - Entrepreneur's obligations in case of withdrawal

  1. If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.
  2. The Entrepreneur shall reimburse all payments made by the Consumer, including the Consumer notified him or her withdrawal. Unless the Entrepreneur offers the product himself, he can not wait until after the product has been returned, whichever occurs.
  3. The Entrepreneur shall make use of the same method of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
  4. If the Consumer is the preferred method of delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

The Entrepreneur can not accept the contract for the right to accept the contract:

  1. Products or services with a price that is the subject of fluctuations in the financial market on which the Entrepreneur has no influence over the period of withdrawal;
  2. Agreements that are concluded during a public auction. A public auction is defined as a selling method that offers the Entrepreneur offers products, digital content and / or services to the Consumer who is personally present. is required to purchase the products, the digital content and / or the services.
  3. Services agreements, after full performance of the service, but only if
  4. the performance with the Consumer's explicit prior consent; and
  5. the Consumer stated that he will lose his right of withdrawal as an Entrepreneur has fully performed the agreement.
  6. Agreements and arrangements for making accommodation are available for other purposes, goods transports, car rental services and catering;
  7. Agreements related to leisure activities when a period or performance is arranged in the agreement;
  8. Products manufactured in accordance with the Consumer's specifications are not prefabricated and which are produced on the basis of a.
  9. Perishable products or products with limited durability.
  10. Sealed products which have been broken for health;
  11. Products for their nature are irreversibly mixed with other products;
  12. Alcoholic drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks, drinks.
  13. Sealed audio and video recordings and computer programs for which the seals were broken after delivery;
  14. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
  15. The delivery of digital content other than a physical carrier, but only if: the performance was started with the Consumer's explicit prior consent;
  16. the Consumer stated that he will lose his right or withdrawal by doing so.

 

Article 11 - The price

  1. The prices of the goods and services are subject to changes in VAT rates.
  2. Contrary to the previous paragraph, the Entrepreneur may offer products or services of which are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, at variable prices. The offer will be the prices of target prices.
  3. Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.
  4. Price increases from 3 months after concluding the contract are permitted only if the Entrepreneur has stipulated it and
  5. they are the result of legal regulations or stipulations, or
  6. the Consumer has the contract to cancel the contract.
  7. All prices are in the provision of products or services are including VAT.

Article 12 - Performance of an agreement and extra Guarantee

  1. The Entrepreneur guarantees that the contract was concluded and that the contract was concluded with the contract. . If agreed, the Entrepreneur also guarantees that the product is suitable for other than normal use.
  2. An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or Importer, the Consumer of the Entrepreneur, the Entrepreneur of the Entrepreneur. the agreement.
  3. 'Extra guarantee' is the task to mean every employee by the Entrepreneur, his Supplier, Importer or Manufacturer in whom he or she is legally required in case the agreement.

 

Article 13 - Delivery and execution

  1. The Entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.
  2. The place of delivery is at the address given by the Consumer to the Entrepreneur.
  3. With due observance of the stipulations in Article 4 or under 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if the order is not satisfied. In such cases, the Consumer is entitled to repudiate the contract free of charge and with the right to possible compensation.
  4. After repudiation in conformity with the advance paragraph, the Entrepreneur should be paid within 30 days after repudiation.
  5. The risk of loss and / or damage to products will be the responsibility of the Consumer, unless explicitly agreed otherwise.

 

Article 14 - Continuing performance agreements: duration, termination and renewal

Termination 1. The Consumer may at all times terminate a contract that was concluded for an indefinite period of time and which is not subject to any month's notice. 2. The Consumer may at all times terminate a contract that has been concluded for a specific period of time. not more than one month's notice. 3. The Consumer can be canceled in the preceding paragraphs: - in a given period; - at least in the same way as they were concluded by him; - at all times with the same notice as the Entrepreneur stipulated for himself. Extension 4. An agreement concluded for a definite period that extends to the regular delivery of products (including electricity) or services may not be extended or renewed for a fixed period. 5. Notwithstanding the preliminary paragraph, a contract for a definite period that extends to the regular delivery of dailies, newspapers, mays, newspapers, tacitly, or renewed for specific periods of time. end of the extension with a notice of one month at the most. 6. An agreement for a definite period of time or a period of one month. The contract is three months at the most in a vase, the contract is about a delivery or dailies, newspapers and magazines. 7. An agreement with limited duration or regular dailies or trial dailies, weeklies and magazines (trial or introductory subscription) is not renewed tacitly and ends automatically after the trial or introductory period. Duration

  1. If the duration of a contract is more than one year, the Consumer may terminate the contract at any time after the end of the agreed term.

 

Article 15 - Payment

 

  1. Unless otherwise stipulated in the agreement for the consumer to be paid within 14 days after the period of reflection, or if there is no period of reflection within 14 days after concluding the agreement. In case of an agreement to provide a service, this period starts on the day that the Consumer receives the confirmation of the agreement.
  2. When selling products to Consumers, it is not permitted to negotiate an advance payment or more than 50% in the General Terms and Conditions. If an advance payment had been agreed, the Consumer may not be obliged to answer the question in advance.
  3. The Consumer is promptly aware of possible inaccuracies in the payment details that were given or specified.
  4. In case the Consumer has not complied with his payment obligation (s) in time, and the Entrepreneur has pointed out that the payment was late and allowed the Consumer a period of 14 days to comply with the payment obligations. pay the statutory interest and the Entrepreneur is entitled to the Consumer with any extrajudicial collection costs. These extrajudicial collection costs amount to no more than 15% for outstanding amounts up to € 2,500, 10% for the following € 2,500 and 5% for the following € 5000, with a minimum or € 40. The Entrepreneur may deviate from the aforementioned amounts and percentages in favor of the Consumer.

 

Article 16 - Complaints procedure

 

  1. The Entrepreneur shall be established in accordance with the complaint procedure.
  2. Complaints on the performance of the contract are fully explained.
  3. The complaints submitted to the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt.
  4. A complaint about the Entrepreneur's product, service or after-sales service can also be submitted to Stichting Webshop Keurmerk with a complaints form given in the Consumer Page of the website www.Stichting Webshop      Quality mark. org. The complaint will be sent to the Entrepreneur in question and to Stichting Webshop Keurmerk.
  5. If the complaint can not be solved in joint consultation within a reasonable

time or within 3 months after submitting the complaint, there is a dispute that is open to the dispute settlement rules.

 

 

Article 17 - Disputes

  1. Contracts between the Entrepreneur and the Consumer to which theses General Terms and Conditions apply, are exclusively governed by Dutch law.
  2. With due observance of the provisions, the disputes between the Consumer and the Entrepreneur, the Consumer of the Entrepreneur. to Disputes Committee Webshop, PO Box 90600, 2509 LP, The Hague (The Hague) (www.sgc.nl).
  3. A dispute is handled by the Disputes Committee only if the Consumer submitted his / her complaint to the Entrepreneur within a reasonable period.
  4. The dispute must be submitted in writing to the Disputes Committee Webshop within three months after the dispute.
  5. If the Consumer wishes to submit a dispute to the Disputes Committee, the Entrepreneur is bound by this choice. When the Entrepreneur desires to file the Dispute Committee, the Consumer must speak out in writing within five weeks after a written request that the dispute should be resolved with the competent court. If the Entrepreneur does not have heard of the Consumer's option within the period of five weeks, the Entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee's decision will be taken under the rules of the Arbitration Commission (http://www.degeschillencommissie.nl/over-onss/decommissies/2701/webshop).

A decision made by the Disputes Committee is a binding advice.

  1. The Disputes Committee will not handle a dispute or discontinue handling it if the Entrepreneur is granted a moratorium, goes bankrupt or actually ends his business activities before the European Commission has handled a final award.
  2. If in addition to the Disputes Committee Webshop another disputes committee recognized by or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) [Foundation for Consumer Complaints Committees] or the Klachteninstituut Financiële Dienstverlening (Kifid) [Financial Services Complaints Board] is competent, the disputes that are mainly related to sales methods or distance services, the Disputes Committee Webshop Keurmerk is preferably competent, and for all other disputes, the disputes committee recognized by and affiliated with the SGC or Kifid is competent.

 

Article 18 - Guarantee by this branch of industry

  1. Webshop Keurmerk guarantees that its members follow the binding advice of the Disputes Committee Webshop unless the member decides to send the binding opinion within two months. This guarantee revives if after review by the Court the binding opinion has been confirmed. Webshop Keurmerk wants to pay this amount to the Consumer up to € 10,000 per binding opinion. € 10,000 will be paid if the amount exceeds € 10,000 per binding advice. As for the remaining amount, Webshop Keurmerk has an obligation to ensure that members comply with the binding advice.
  2. For the application of this guarantee, it is required that the Consumer submit a claim for appeal to Webshop Keurmerk and that he assign the claim against the Entrepreneur to the Stichting Webshop Keurmerk. If the claim against the Entrepreneur exceeds € 10,000, the Consumer will be granted the claim on the basis of the Stichting Webshop Keurmerk, after which this organization, in its own name and at its own expense. fulfillment of these rights to compensate the Consumer.

 

Article 19 - Additional provisions or derogations

Additional provisions of and / or derogations from the Consumer's store and must be written in such a way that the consumer can store them in a long-term data carrier.

 

Article 20 - Amendments to the General Terms and Conditions of

Stichting Webshop Keurmerk

  1. These General Terms and Conditions will not be changed other than in consultation with the Consumers' Association.
  2. Amendments to theses in case of appropriate amendments, the provision that is most favourable for the Consumer shall prevail during the validity of an offer.

 

Address Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA Amsterdam.

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